Shipping policy

Processing Time

All handmade orders are crafted with care and attention to detail. Please allow 3-5 business days for production before your order is shipped. Processing times may vary depending on order volume and complexity.

Shipping Methods & Estimated Delivery

We offer the following shipping options:
• Standard Shipping: Estimated delivery within 5-7 business days after processing.
• Expedited Shipping: Estimated delivery within 2 business days after processing.
• International Shipping: Estimated delivery within 10-14 business days, subject to customs clearance.

Shipping times are estimates and may be affected by carrier delays, weather, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24 hours for tracking updates to appear.

Customs & Duties (International Orders)

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by carriers. If your package is lost or significantly delayed, please contact us at thenekoprojectllc@gmail.com, and we will assist in resolving the issue.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and order details. We will work to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

For any questions or concerns, please contact us at thenekoprojectllc@gmail.com